FAQs

At this time, we do not offer custom size planters or privacy screens. Please reach out to our customer service team as we are happy to provide recommendations for sizes as close as possible to what you are looking for.  

No matter the issue, we are here to help! Our team is available Monday to Friday from 8AM to 4PM EST.

You are welcome to reach out to us here for US inquires or here for Canadian inquires.  Alternatively, you can click the "Help" button on the bottom right corner of our website or call us at 1-888-538-5552. 

If we do not answer right away, please do not call multiple times. Simply leave us a voicemail and someone will get back to you within 24 hours. 

A majority of our products are made in Canada, with the exception of the corten steel series. All products are designed and tested in Canada. 

Veradek does not price match sale pricing from competing websites. We do reserve the right to honor sale pricing for expired sales on Veradek.com and Veradek.ca at our discretion. Veradek will price match orders that are placed up to 5 days before a sale has started. For more information, please contact customer service here for inquires.

You will see a text box that says "Promo Code" right before checkout. Simply enter your code and click "Apply". Please note, only one promo code can be applied per purchase.  

If your promo code is not working, it is either expired or was limited to a one-time use. 

We strive in fulfilling orders as quickly as possible; that said, please contact us here and we will see what we can do. Order cancellations are not guaranteed so please ensure you are certain before placing your order.

If your order has already been processed and shipped from our warehouse, unfortunately, we cannot make any changes to it. However, once the order has been delivered, we offer free returns for orders made on our direct site. Feel free to let us know when the delivery is complete, and we can assist with the return process.

If the item you are looking for is sold out, please click the "notify when available" button underneath the listing on our website. Once the item is back in stock, you will be sent an email notification right away!

We accept all major credit cards including Visa, Mastercard, American Express and Discover. You may also pay using Apple Pay, Google Pay and Shop Pay.

We're sorry to hear that! Please reach out to our team here within 48 hours of receiving your order so that we can assist in providing you a resolution. We ask that you include your order number and some photos or video showing the damage.

Please be patient, it can take our warehouse up to two weeks to receive and process your return. We will send you a refund notification email as soon as we have issued your refund.

Our return policy allows returns for unopened products purchased in the last 30 days.

You can expect your refund to be processed within 1-2 business days or fewer, after our returns department receives the returned item.

If you'd like to start a return, please visit:

Veradek US Order Returns - https://veradek.loopreturns.com/#/

Veradek CAD Order Returns - https://veradek-outdoor.loopreturns.com/#/

We stand behind our products which is why we offer a warranty against manufacturer related defects and weather-related splitting and cracking. 

For more detail on our warranty for specific product lines, please see below.

All orders placed before 2PM EST Monday to Friday are dispatched the same day.

We offer free standard shipping on all orders over $49. For orders under $49, there will be a $10 shipping charge. Our standard shipping is with FedEx and typically takes between 2-5 business days to arrive from the time the order is placed. 

Please note, expedited shipping is not an option nor do we ship to PO boxes. 

Free shipping does not apply to wholesale orders made through wholesale/trade/business accounts. 

We currently ship anywhere within the contiguous US. We do not ship to Hawaii, Alaska or Puerto Rico. We do not ship to Europe

If you are looking to order within Canadian provinces, please visit our Canadian website.

Once your order has been placed, please allow some time for our team to pack it and get it ready to ship. Tracking information will be emailed or texted to you within one business day.

If you have received only part of your order, do not worry! It is common for FedEx to deliver a multi-piece order over a span of one or two days. Simply check the tracking information provided to see the status of each individual package. 

If the tracking information indicates that your order was delivered in its entirety and you are still missing something, please reach out to our team at here for Canadian orders or here for US orders.

If you plan on using your planter outdoors, removing the drainage plugs is a great way to ensure that water in the soil can drain freely and your plants stay healthy! 

To remove the drainage plug, insert your hand inside the planter and twist the plug counterclockwise. After a few turns, it will loosen up and fall out from underneath the planter.

For taller planters, it may be helpful to place the planter sideways on top of a surface such as a table.  

To keep your Veradek products looking their best, we recommend gently cleaning any surface markings with warm, soapy water. For minor scratches, a simple paste of baking soda and water can be used to buff them out effectively. If you notice rainwater streaks, try rinsing with a hose or wiping them away using a solution of white vinegar and water.

Kindly review the following chart for a better understanding of how many planters you will be receiving depending on the option that was chosen and quantity added to cart:

You can certainly leave your Veradek products outside during winter. They are designed to withstand temperatures ranging from -20 to +120 degrees Fahrenheit, and all-weather resistant to cracks, scratches, UV and fading.

If you plan on leaving your planter outdoors during winter, we recommend ensuring that the soil is dry so that excess water does not freeze and alter the shape.

You can certainly remove the Veradek plaque from your planter if it fits better with your home aesthetic. Simply use any item with a thin blunt edge like a screwdriver to pry up the corner of the plaque. You can then lift it off with your fingers. 

Don't worry! The plaque is stuck on with an adhesive so it will not leave any lasting marks once removed. 

Our plastic planters are made from polypropylene, which is generally a material approved for planting vegetables and herbs as the chemicals do not leach into water. The same goes for our corten steel products, which should be safe for planting. However, it is important to note that Veradek products are currently not food-grade certified. We are working with our product team to get our products tested so that we can guarantee that our planters are food safe. 

Given the nature of the planter material, paint may have a hard time adhering and we don’t recommend doing so. If you were to move forward with painting, the typical process would include sanding, priming, painting and then sealing. However, please reach out to your local hardware store for more information on painting polypropylene.

In terms of painting over corten steel, please be advised that rust will form on top of the paint, causing it to chip off. If you would like to keep it as raw steel, it cannot be exposed to elements of humidity or moisture.

Our Metallic and Corten series planters are made from 16-gauge steel.  

Corten steel arrives in its unrusted state. Over time, with exposure to natural weather elements, the material will begin to rust and develop a rich, beautiful patina. This process can vary depending on weather patterns and typically takes between 4-8 weeks. 

If you would like to accelerate this process, please follow the instructions here.

Yes, you can seal your Corten steel planter and prevent it from further rusting by applying a clear coat of polyurethane to the exterior. Please note, this may darken the color of your planter.  

As your Corten steel planter or screen is undergoing the rusting process, it can stain the surface it is placed on. For that reason, we recommend rusting your planter on a surface with excellent drainage. After the rust has fully matured, we recommend sealing it to prevent staining as weather such as rain or snow causes more runoff. 

For tips on accelerating the rusting process, please see here.

If staining is a big concern, we would also recommend opting to place the planter on a surface where straining would not matter. This could include grass, soil, mulch, gravel, etc.

Do not throw it out! Included with all Corten series planters is a set of styrofoam inserts that will help to insulate your plants against extreme temperatures. Simply place the inserts on all four sides of your planter and continue planting it as you normally would.  

Although the privacy screen sets are freestanding, we do recommend securing them to prevent them from tipping over in high winds. Within the base of the stand, there are 4 pre-drilled holes that you may use to bolt your screen set down. Each hole is 1/2" in diameter.

Please note, we do not supply additional hardware. 

Privacy screen panels can certainly be hung similarly to a painting on a wall. The easiest way to do so is by drilling screws into the wall and hanging the panel on top. To ensure safe hanging, use enough screws and the proper hardware to support it.

Note: Hardware for hanging privacy screens on the wall is not provided. 

Unfortunately we do not make custom screen panels. Screen panels are modular and can be connected together to create varying sizes of privacy walls (2 panels high or 3 panels high). We also offer 8 distinct patterns which offer a range of different designs and privacy level ratings so we are confident there is a look that will work for you!  

Our privacy screen sets can be configured to 2 panels by only using one set of riser bars. Please note that the riser bars will be shorter than the panels, but its structural integrity remains unchanged. 

Unfortunately, our screen sets do not support a 4-panel set up for safety reasons. If you would like to elevate your privacy screens, we recommend using concrete blocks or wood to do so. 

Using privacy screen panels as fencing is possible, but please note we do not provide hardware for this configuration. We recommend speaking to your local hardware store or landscaper for the best solution.